Effective Date: 01/10/2024
Welcome to My Water Sampling Box. By accessing or using our website, services, and products, you agree to comply with and be bound by the following terms and conditions.
1. Acceptance of Terms
By accessing or using My Water Sampling Box’s services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
2. Modifications to Terms
My Water Sampling Box reserves the right to change or modify these Terms and Conditions at any time. Any significant changes will be effective upon reasonable advance notice, and minor changes will take effect immediately upon posting. Your continued use of the service following the posting of any changes constitutes your acceptance of those changes.
3. Use of Services
You agree to use our services only for lawful purposes.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
5. Intellectual Property
All content, trademarks, and data on this website, including but not limited to text, software, images, and logos, are the property of My Water Sampling Box or its content suppliers. Unauthorized use of any materials on this website may violate copyright, trademark, and other applicable laws.
6. User-Generated Content
By submitting content to our website, you grant My Water Sampling Box a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display the content in connection with our services.
7. Disclaimers and Limitation of Liability
My Water Sampling Box provides the services "as is" without any warranties of any kind, either express or implied.
To the fullest extent permitted by law, in no event shall My Water Sampling Box be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services. Our liability for any direct damages is limited to the amount you paid for our services.
8. Termination
We reserve the right to terminate or suspend your access to our services without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, and you irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.
10. Payments
This website uses Windcave for secure payment processing. No credit card information is stored on our site, as all transactions are securely handled by Windcave. Additionally, our site is protected with SSL (Secure Socket Layer) technology to ensure the safe transmission of your payment and personal information. We are not responsible for any errors or failures by third-party payment processors.
11. Delivery and Returns
We partner with NZ Post for deliveries.
Delivery Times
Completed Sample Returns
Completed samples being returned for analysis can be shipped overnight, provided that the "Return to Lab" instructions are followed correctly.
Returns and Refunds
We understand that plans change, so we offer a full money-back guarantee if you cancel your order before the sample is submitted for analysis. Simply contact us to request your refund, and we’ll process it promptly.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
My Water Sampling Box info@mywatersamplingbox.co.nz
